NRT Realogy Customer Service Representative in Irving, Texas

Customer Service RepresentativeApply now »

Apply now

  • Start apply with LinkedIn

  • Start apply with Facebook

  • Apply Now

  • EmailStart

  • Please wait...

Date:Mar 16, 2018

Location:Irving, TX, US, 75063

Company:Realogy Services Group LLC

Primary Function:

To generate revenue and deliver an exceptional experience through the effective administration and sale of USAA real estate products to their members.

Major Duties and Responsibilities:

  • Will carry a caseload of USAA Member files and is responsible for key metrics including compliance, retention and service.

  • REC will follow a specific call flow process which defines specific member touch points according to client and company policy and procedures.

  • REC will act as an advocate on the member’s behalf, defines the roles of those involved in the transaction.

  • Monitors the program from start to finish

  • REC will be involved in transactional service issues when necessary and depending on its severity.

  • REC is also responsible for cross-selling any additional ancillary services provided by the client.

Selection Criteria:

  • College degree preferred, or at least 2-3 years of business experience.

  • Proven ability to be influential and persuasive

  • Computer efficient

  • Real estate and/or mortgage background preferred

  • Must possess excellent communication skills – oral and written

  • Advanced listening and probing skills required

  • Rapport building skills required

  • Strong planning and organizational skills, process management, and a self-starter

  • Embraces diversity

  • Flexibility; must perform many tasks in a fast paced environment

  • Adaptability to requirements of business needs

  • Must be able to operate well under stress

Critical Dimensions:

  • Teamwork

  • Customer advocacy and excellent customer service skills

  • Strong judgment and decision making skills

  • Interpersonal/Sales/Influencing skills

  • Detail oriented; ability to multi-task

  • Ability to be objective

  • Ability to show empathy

Realogy and its subsidiaries are committed to providing equal employment opportunity (“EEO”) and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity, gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws Realogy will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.

Nearest Major Market:IrvingNearest Secondary Market:Dallas