NRT Realogy Customer Service Representative in Irving, Texas
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Date:Mar 16, 2018
Location:Irving, TX, US, 75063
Company:Realogy Services Group LLC
To generate revenue and deliver an exceptional experience through the effective administration and sale of USAA real estate products to their members.
Major Duties and Responsibilities:
Will carry a caseload of USAA Member files and is responsible for key metrics including compliance, retention and service.
REC will follow a specific call flow process which defines specific member touch points according to client and company policy and procedures.
REC will act as an advocate on the member’s behalf, defines the roles of those involved in the transaction.
Monitors the program from start to finish
REC will be involved in transactional service issues when necessary and depending on its severity.
REC is also responsible for cross-selling any additional ancillary services provided by the client.
College degree preferred, or at least 2-3 years of business experience.
Proven ability to be influential and persuasive
Real estate and/or mortgage background preferred
Must possess excellent communication skills – oral and written
Advanced listening and probing skills required
Rapport building skills required
Strong planning and organizational skills, process management, and a self-starter
Flexibility; must perform many tasks in a fast paced environment
Adaptability to requirements of business needs
Must be able to operate well under stress
Customer advocacy and excellent customer service skills
Strong judgment and decision making skills
Detail oriented; ability to multi-task
Ability to be objective
Ability to show empathy
Realogy and its subsidiaries are committed to providing equal employment opportunity (“EEO”) and will make employment decisions without regard to race, color, religion, national origin, citizenship, age, sex, gender, sexual orientation, sexual preference, gender identity, gender expression, veteran status, marital status, disability, or any other characteristic protected under applicable laws and regulations. Under the Americans with Disabilities Act and other applicable laws Realogy will provide reasonable accommodation to disabled applicants upon request during the application process to ensure equal opportunities to be considered for employment.
Nearest Major Market:IrvingNearest Secondary Market:Dallas