JPMorgan Chase Resiliency Program Manager in Lewisville, Texas

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

The Global Strategy & Core Services (GSCS) organization brings together the architecture, development, solutions architecture and core foundation service groups in GTI and drives several firm-wide technology infrastructure initiatives. These service groups enable JPMC’s to shift to a software-defined, automated, high-scale services organization through driving integrated technology strategy, roadmaps and product development and enhancing alignment between LOB and GTI teams.

As a Program Manager within GTI you will lead the evaluation, planning and execution of large , strategic programs across the GSCS delivery teams. The role supports and drives program success by supporting alignment with strategic priorities, sequencing with other large, strategic initiatives and ensuring program management excellence. This individual will guide delivery managers through the project management framework, thus enabling the successful execution of projects carried out from the project management lifecycle.

The role aligns with key stakeholders across brands, regions, functions, and steering committees to monitor the health of each initiative and advocate for the project through its lifecycle. This includes driving project management and financial rigor across the GSCS technical areas and key stakeholder areas to ensure planning is realistic while also supporting strategic objectives and timing during the strategic planning processes. This role ensures the identification and measurement of project portfolio benefits. This individual will provide guidance and recommendations to program and project managers and business stakeholders based upon feasibility, benefit, risk, and resource capability.

This individual requires a big picture focus, broad business process experience, relationship building, and client management skills. Communication is a key focus, also a process-driven mentality, and portfolio management experience. The portfolio includes large cross-functional projects and major strategic initiatives underway or planned within the GSCS organization.

Key Responsibilities

  • Partners with key stakeholders to identify project inter-dependencies that may influence project success. Ensures decisions or any other constraints affecting the delivery of projects in the portfolio are effectively escalated and addressed.

  • Maintains and facilitates the alignment, prioritization, and pacing of projects, including enabling and timely resolution identification of cross-functional risks to major initiatives.

  • Ensures all required data for making portfolio decisions is complete and available for decision-making, collaborating with project managers or partnering entities to do so.

  • Supports team in distributing project portfolio information to executive management, and key stakeholders.

  • Builds and manages strong working relationships through excellent communication, customer service, and work product delivery.

  • Support team in facilitating feedback between governance committees, corporate PMOs, and other departments throughout the company striving for continuous process improvement.

  • Create an environment that breeds trust and collaboration with others. Exhibit a strategic business focus with a customer-focused perspective.

  • Recognize areas for internal improvement and developing plans for implementing them.

  • He/she must make sure all the measures comply with company standards and procedures

  • Relies on extensive experience and judgment to plan and accomplish goals.

  • Acts as the communications conduit to executive sponsor; conducts periodic briefings/status updates.

  • Serve as single point of contact for portfolio level issues / questions

  • Prepares complex technical reports

  • Manages program and underlying projects within the defined financial investment, delivering full forecasting, reporting and tracking on the spend outlook.

  • 10+ years’ experience with projects in multiple technologies, functions (e.g. data center engineering, infrastructure operations, application support, risk management etc.) and industries.

  • Extensive experience in managing projects through all phases of the life cycle and expert working knowledge of Agile methodology

  • Strong knowledge of industry standard project management tools for financial and project reporting. (i.e. Clarity, Beeline, Jira, etc.)

  • Experience managing geographically distributed and culturally diverse work-groups and teams

  • Knowledge of Permit to Build and Permit to Operate governance processes

  • Proven experience keeping projects/programs on time and within budget.

  • Ability to present metrics to key stakeholders.

  • Experience in working with Outside Service Providers.

  • Excellent oral and written communication skills. Must be able to communicate orally and in writing - across functions and teams, up and down the chain of command.

  • Listening and gathering customer/user inputs, simplifying complex topics for non-technical audiences and preparing quick pointed summaries for executives and stakeholders.

  • Strong familiarity with standard concepts, practices, and procedures within the JPMC GT community.

  • Ability to motivate teams

  • Strong analytic skills

  • Strong leadership skills

  • Strong organization and customer service skills.

  • Extensive experience and judgment to plan and accomplish goals.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.